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• Conduct in-depth research to develop empathy and understanding for customers
• Generate design proposals for new features and collaborate with engineers on prototypes
• Advocate for customer experience in the product team's work prioritization
• Influence the design team's culture and processes by providing thoughtful 1:1 feedback to peers
• Minimum of 3 years experience as a product designer in a software development environment
• Strong portfolio showcasing projects involving data visualization and analytics solutions
• Track record of success working on intricate software products and ability to grasp technical limitations
• Proficient in problem-solving from first principles, with a focus on innovative solutions for complex issues
• Excellent communication skills to articulate design rationale to partners and stakeholders
• Open to feedback, with a growth mindset and a willingness to learn from errors
• Thrive in autonomous settings, comfortable with ambiguity, and adept at asynchronous communication
• Passion for simplifying complex functionality in design and making it more user-friendly
• Experience and enthusiasm for translating intricate concepts into understandable designs
• Unlimited PTO with a minimum of 20 vacation days in addition to holidays and sick days
• 16 weeks of paid parental leave including adoption and foster care support
• 100% paid insurance premiums for both you and your dependents
• 401k retirement matching up to 5% dollar-for-dollar match on contributions
• $1,500 annual budget for healthy lifestyle choices such as gym memberships and fitness classes
• $250 monthly Remote Work Stipend for home internet, cell phone, and related remote work expenses
• $300 monthly co-working space rental reimbursement
• $2,000 yearly professional education budget for conferences, workshops, and books
• $1,500 home office budget to create an ergonomic and productive workspace
• One month sabbatical after five years of service at Customer.io
• Opportunities for in-person meetings with peers throughout the year
