Lead UX Designer

📋 Description

• Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost.

• Netomi's Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality.

• The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages.

• Want to have a direct impact in solving the top challenges businesses face today? Join us!

• You will be responsible for shaping the design direction for cutting edge AI centric features, creating and conducting user research, interviews and surveys, and translating them into sitemaps, wireframes and prototypes that will be used by our Engineering team to build a world class product.

• You will make an impact on the overall design and functionality of the Netomi platform and iterate upon it to ensure a great user experience.

• You will work closely with Product, Engineering and Customer Success teams to help build a leading-edge experience for our customers.

🎯 Requirements

• Overall 7+ years of relevant experience working as a UX designer, and 4+ Experience in B2B SaaS products/platforms, and complex enterprise platforms.

• 2+ years of experience working on AI, Generative AI, Agentic AI related products. You’ve worked on reimagining experiences where the advancements in AI transform how software products are designed

• Hands on and proficient in interaction design, user testing, and user research techniques – using research and data to drive high-value product decisions.

• With strong attention to detail, you are data-driven and use quantitative as well as qualitative data sources to inform your design decisions.

• Ability to collaborate and communicate effectively with product managers and engineers.

• Clear communication skills and an ability to tell compelling stories and articulate the rationale behind your design decisions.

• Strong command of the English language, both written and oral. with the ability to write copy as required.

• Strong sketching skills and can move seamlessly from low-fidelity whiteboard scribbles and paper sketches to high-fidelity mockups and prototypes.

• Intimately familiar with the latest user-centred design trends and methodologies, setting up and working with design systems.

• An expert with Figma and/or Sketch and Sketch-related tools (Abstract, Zeplin, InVision), Photoshop, Illustrator, and various other tools.

• Planning and integrating concepts into a broad range of visual planning/

• Presentational/ business tools – Miro, Microsoft Office, Google Workspace, etc.

• Experience with UX project planning tools such as Jira, Trello, and Monday.

• Working knowledge of HTML, CSS, Javascript, JQuery and other front-end markup languages.

• A diverse digital portfolio that shows just how good you are with interaction design, user experience, typography, colours, layouts and images.

• Design Degree (Visual communication, Graphic Design, Interaction Design or Human-Computer Interaction or equivalent experience/strong portfolio.