Head of Service Design

📋 Description

• Williams Lea seeks a Head of Service Design to join our team!

• Your role will involve shaping and evolving both existing and new digital services and products for TSO.

• You will work with a small service design team, including a UX/UI Designer.

• This role requires a strong ability to balance stakeholder needs with user demands, driving projects to successful completion.

• You will oversee the design process from start to finish, including conducting user research, synthesizing insights, and creating interactive prototypes and final designs.

🎯 Requirements

• Bachelor's degree or equivalent

• 5+ years of experience as a Service Designer with a proven track record of delivering impactful digital products, preferably for public sector or regulatory clients or in a public sector or professional services environment.

• Strong understanding of user-centred design (UCD) principles, design thinking, and data-driven design

• Expertise in conducting user research and usability testing, with the ability to translate findings into actionable insights

• Excellent communication and collaboration skills, with experience working closely with cross-functional teams

• Strong knowledge of accessibility standards (e.g. WCAG) and inclusive design practices

• Familiarity with GDS frameworks, Service Assessments and the Technology Code of Practice

🏖️ Benefits

• 25 days holiday, plus bank holidays(pro-rata for part time roles)

• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.

• Life Assurance

• Private Medical Insurance

• Dental Insurance

• Health Assessments

• Cycle-to-work scheme

• Discounted gym memberships

• Referral Scheme