Lead Product Designer

📋 Description

• E2 is seeking a Lead Product Designer to set up and execute design for E2's first product focused on technical Customer Support for older adults in the US.

• This first product is a SaaS platform to help older adults master technology through a unique senior-centric designed product, powered by AI, ML, AR, CV, and staffed by tech-savvy older adult coaches.

• Develop and execute a design strategy that solves customer needs and achieves business goals.

• Own all aspects of product design — everything from design aesthetic to the interaction model — across web and mobile.

• Employ research, storytelling, design systems, and design thinking to solve customer needs and achieve business goals.

• Prototype and iterate quickly based on experience and Lean Discovery evidence.

• Partner with product and engineering to ensure high-quality and consistent implementation and UX.

• Provide input and opinions on brand & marketing design.

🎯 Requirements

• 7+ years experience in product design roles.

• 5+ years experience building and managing product design teams for SaaS platforms.

• 2+ years experience Customer Support platforms

• Experience in API-based SaaS system architectures

• Knowledgeable & experienced in Lean & Agile dual-track sprint teams, or in methods with similar intentions & impact.

• Excellence and enjoyment in working with people, coaching and mentoring staff.

• Excellent communicator and translator of product discovery, IxD, UX, and HCD principles.

• Engaged in contemporary product design professional discussion & research.

• You value servant leadership, curiosity, empathy for users, social responsibility, and advancing ethical technology policies & practices.