Senior UX Designer - Researcher

📋 Description

• Important Notice for Applicants:

• At Bixal, we want to ensure a transparent and secure application process for all candidates. Official communication will come from an email address ending in @bixal.com or from talent@bixal.com. Messages from other sources may be fraudulent, and you should exercise care to avoid any links or attachments included. If you experience any challenges with your submission, please contact us at talent@bixal.com. We're here to help!

• Bixal will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any accommodation as part of our recruitment process, please contact us at Talent@bixal.com. You can expect a response from a team member within 24 hours during the regular work week and on the next operating day during the weekend or holidays.

• About Us:

• Bixal is a consulting company based in Fairfax, VA, working alongside governments and organizations to help them deliver better services and experiences to the communities they serve. Using evidence-based knowledge and technology, Bixal empowers clients to deliver on their missions more effectively by fostering a culture of learning and continuous improvement.

• Location

• This role can work remotely from anywhere in the USA. You must be legally authorized to work in the US. Bixal does not provide visa sponsorship.

• What will do?

• As a Senior UX Designer and Researcher, you will be responsible for leading the design and research strategy and execution for complex digital solutions for our government clients. You will work closely with project managers, developers, and other stakeholders to design user research studies, define project requirements, design user interfaces, and ensure that the user experience is aligned with project goals and objectives.

• This is a full-time position contingent on contract award by our client, with a defined performance period of up to one year, with the possibility of two one-year extensions. This role offers you a unique opportunity to make a meaningful impact on a project that aligns with Bixal’s mission of delivering innovative, human-centered solutions. While the role has a fixed duration, we are committed to transparency and collaboration, keeping you informed about contract updates and new opportunities. At Bixal, we support your professional journey, ensuring your experience reflects our inclusive, purpose-driven culture and prepares you for future success.

🎯 Requirements

• Bachelor's degree in a relevant field, plus at least four (4) years of related experience in UX design and research, preferably in a federal consulting or government environment.

• Demonstrated expertise in research methods such as interviews, surveys, usability testing, and ethnographic studies

• Proven track record of leading the design of complex digital solutions for government clients

• Proven ability to lead research strategy and execution for multiple projects simultaneously

• Confident application of user-centered design principles and methodologies

• Strong portfolio that demonstrates a range of UX design skills, including user research, wireframing, prototyping, and visual design

• Experience designing for government benefits applications, claims processing, or similar high-stakes user workflows

• Strong analytical and critical thinking skills, with the ability to analyze and synthesize complex data into actionable insights and recommendations

• Proficiency in design tools such as Sketch, Figma, or Adobe Creative Suite

• Excellent communication and collaboration skills, with the ability to work effectively in a team environment and build relationships with clients and stakeholders

• Leadership experience, with the ability to mentor and coach junior researchers and drive innovation in the research function

• Familiarity with accessibility and Section 508 compliance guidelines is a plus

• Willingness to learn and grow in a fast-paced and dynamic environment

• Must be able to obtain and maintain a Public Trust security clearance

🏖️ Benefits

• Flex hours

• 401K with matching incentive

• Parental Leave

• Medical/dental/vision benefits

• Flex Spending Account

• Company provided short-term disability and life insurance

• Commuter benefits

• Generous PTO

• 11 Paid holidays

• Professional development opportunities