UX Product Owner

📋 Description

• A Unique Opportunity: AireSpring is committed to delivering exceptional user experiences through intuitive and visually appealing customer portals.

• We are seeking a talented, entrepreneurial Customer Portal Architect to join our team and lead the portal evolution of our new AI based ITSM customer portal, AIreCONTROL, enhancing the usability and aesthetics and effectiveness of this revolutionary, industry-leading customer-facing platform.

• We are looking for an innovative, customer centric Architect to establish, prioritize and lead the implementation of key functionality within our ITSM customer portal to elevate our customer’s experience.

• The Architect will play a critical role in ensuring an exceptional user experience for our customers, providing them with seamless access to information, resources, and support.

• The Architect will oversee the selection of release cycles for features and enhancements of the portal.

• This role requires a critical blend of technical expertise, project management skills, and a deep understanding of how to select and execute critical UX functionality for outstanding customer experience.

• The Architect will lead the creation of engaging, user-friendly interfaces, features, and functionality for AireSpring’s innovative portal, AIreCONTROL.

• In this role, you will collaborate with cross-functional teams including product managers, operational leaders, customer focus groups, partner focus groups, developers, and UX designers to understand user needs and translate them into intuitive and feature rich functionality.

• Leveraging the impressive content available, you will be responsible for conceptualizing and implementing designs that enhance the overall user experience and drive customer and partner satisfaction.

• Overall Responsibilities: The Architect responsibilities include roadmap, CX embedded strategy for online experience, planning and monitoring product releases and ensuring deliverables are met with the highest quality.

• He/she will keep a keen eye on competitors, thoroughly analyze the market and generate ideas to further enhance the effectiveness of the portal.

• This role demands a combination of strategic thinking, practical communication skills, and a deep understanding of both business objectives and end-user needs to guide the team towards successfully creating a high-quality and market-aligned product.

🎯 Requirements

• Customer-focused mindset with a passion for delivering exceptional user experiences

• Analytical mindset with the ability to interpret data, derive insights, and make data-driven decisions

• Proven experience designing user interfaces for web-based applications, preferably in a customer portal or B2B environment within the Telecom and Managed Services industry

• Strong understanding of user-centered design principles and methodologies

• Desired bachelor’s degree in computer science, information systems, business administration, or a related field, or equivalent experience in a similar role, managing customer-facing portals, websites, or digital platforms

• Experience with measuring portal customer satisfaction and rapid response and adoption of feedback

• Excellent communication and collaboration skills

• Ability to manage multiple projects and meet deadlines in a fast-paced environment

• Excellent project management skills with the ability to prioritize tasks, manage deadlines, and drive initiatives to completion

• Experience with user experience (UX) design principles, usability testing, and web analytics

• Exceptional communication skills, with the ability to articulate technical concepts to non-technical stakeholders and collaborate effectively across teams

• Analytical mindset with the ability to interpret data, derive insights, and make data-driven decisions