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• In the role of a UX Metrics Specialist, you will be responsible for developing metrics and KPIs to measure the business impact of UX design.
• Establish processes and frameworks for monitoring and reporting on metrics consistently.
• Manage scorecards that incorporate both qualitative and quantitative data.
• Collaborate closely with DesignOps peers to track and communicate team performance effectively.
• Coordinate with CVS teams to evaluate the impact of customer experience.
• Conduct regular benchmarking of CVS & Aetna digital products.
• Organize and lead workshops involving diverse disciplines to generate concrete outcomes.
• Simplify complex organizational issues into actionable solutions.
• Utilize systems thinking to navigate a large enterprise and drive standardization and transformation.
• Possess a minimum of 5 years of experience in UX research or related areas.
• Have at least 2 years of experience in digital product analytics.
• Demonstrate expertise with live site performance tools such as Quantum Metrics, Medallia, and Adobe Analytics for 2+ years.
• Access to affordable medical plan options
• 401(k) plan with company matching contributions
• Employee stock purchase plan
• Various complimentary programs for all colleagues, including wellness screenings and support for tobacco cessation and weight management
• Confidential counseling and financial coaching services
• Generous paid time off
• Flexible work schedules
• Family leave options
• Resources for dependent care
• Colleague assistance programs
• Tuition assistance for professional development
• Retiree medical access
