Senior UX Market Researcher - Healthcare SaaS

📋 Description

• As a UX Researcher at Raintree, you’ll play a key role in driving insights that directly shape the design and experience of our products.

• You’ll have the opportunity to influence the entire product strategy, translating research insights into actionable opportunities that improve both user experience and business outcomes.

• This is a pivotal role, leading the way in how we embed user experience research into design and drive meaningful impact across the product life cycle.

• Collaborate Closely with Cross-Functional Team.

• Establish and Scale UX Research.

🎯 Requirements

• 5+ years of experience in a UX Research role, preferably with experience working within healthcare or a similarly complex domain.

• Relevant degree preferred (Human-Computer Interaction, Psychology, Sociology, Communication, Information Science); advanced degree desired.

• Extensive experience may be substituted for education.

• Proven expertise in a variety of research methods including usability testing, ethnographic studies, interviews, surveys, and data analysis.

• Strong analytical skills to interpret findings, identify trends, and generate actionable insights.

• Exceptional storytelling and communication skills, with the ability to clearly articulate research findings and recommendations to diverse stakeholders.

• Ability to prioritize and manage multiple research projects in a fast-paced, evolving environment.

• Self-starter mentality with strong problem-solving skills, attention to detail, and the ability to work autonomously.

• Experience with UX research tools and software (e.g., UserTesting, Maze, Dovetail, etc.).

• Knowledge of Figma or similar design tools preferred to ensure seamless collaboration with Designers.

• Comfortability with qualitative and market research methodologies.

• Experience with healthcare IT systems such as EHRs/EMRs, patient portals, or clinical workflows.

• Experience collaborating in a cross-functional team, especially in an Agile environment.

• Familiarity with HIPAA regulations or other healthcare privacy and security requirements.

🏖️ Benefits

• Remote Work/Work From Home

• Paid Time Off/11 Paid Holidays/Year-End Holiday Break

• Health, Dental, Vision, HSA/FSA, 401K with Company Match

• Disability & Life Insurance

• Employee Assistance Program

• Paid Parental Leave