UX Design Lead

📋 Description

• Have a strong understanding of design foundations within user experience, interaction, and visual design

• Establish and articulate the design strategy to the internal team, to ensure work is aligned with business goals

• Have an expert understanding of the design methods used to support in the design process, and actively seek new methods to increase our efficiency and outputs

• Lead the creation of prototypes

• Lead the creation of documentation for developers

• Establish desired customer experience outcomes that are rooted in the user journey and resonate with a user's pain points

• Develop creative solutions for challenges that have a broader business impact

• Leverage data, research, and analytics to inform complex, high-impact decisions

• Oversee regular client communications, ensuring design or research decisions are expressed clearly and effectively to clients

• Navigate complex relationships and resolve conflicts with tact and emotional intelligence

• Proactively develop or strengthen existing partnerships with our clients

• Oversee project management activities

• Identify opportunities within existing client relationships to expand our partnership

• Socialize the scope of work to align stakeholders and team members on workstream goals and expectations

• Embrace and contribute to our culture of continuous creative improvement, innovation, and excellence

🎯 Requirements

• Proven 5 years full-time industry experience as a UX designer, with at least 1 year in a people manager role

• Portfolio we can access

• Must have a minimum 3-hour overlap with Toronto EDT timezone

🏖️ Benefits

• Work from anywhere

• Annual 15% discretionary bonus

• Competitive salary

• Paid time off (over 20 days)

• Health benefits

• Training & development opportunities