Instructional Design Manager

📋 Description

• Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.

• As an Instructional Design Manager working remotely in Mexico, you’ll be a part of bringing humanity to business.

• You’ll support the standardization of design within TTEC’s Learning Solutions practice.

• You will collaborate with the client project managers to assign necessary resources for the analysis, timeline, and ramp plan for a client.

• You will collaborate with clients regarding training and knowledge base resources and processes and will serve as liaison with Learning Solutions team, ensuring communication related to project milestones.

• You'll report to Instructional Design Senior Manager.

• We are looking for candidates to embrace our integrated set of Learning Innovation capabilities and provide standardization of design for the delivery of transformative learning solutions to our clients.

🎯 Requirements

• Bachelor's degree in Instructional Design, Learning & Development, Cognitive Science, IT, or a related field; certifications in UX/UI, digital learning, or graphic design are a plus.

• Proficiency in Articulate Storyline, learning design tools, audio/video editing, graphic design, and prototyping tools; experience with game-based learning, JavaScript, 3D software, VR/AR, and AI-based adaptive learning systems is a plus.

• Strong skills in focus groups, usability sessions, SME interviews, and learning data analysis to measure training impact.

• Experience with Agile/Scrum, task management tools (e.g., Smartsheet, Trello, Monday, MS Project), and productivity software to manage multiple priorities efficiently.

• A high level of creativity, problem-solving skills, and attention to detail in designing engaging, effective learning experiences.

• Strong people management skills, ability to foster online learning communities, and experience with social media tools, knowledge management, and user-generated content.

• Excellent English written and verbal communication skills, technical writing abilities, and a willingness to travel internationally up to 25% preferred.

🏖️ Benefits

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• Ask us about our paid time off (PTO) and wellness and healthcare benefits

• A great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)