Learning Experience Designer

📋 Description

• Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience

• You'll serve a critical role in the business… understanding the internal and external customer needs and then interpreting and transforming them into training and resources

• This means that the training being delivered has a direct impact on the productivity and the services delivered to our clients worldwide

• You'll report to the Learning Experience Designer Manager

• This role will also be responsible for the design, development, delivery, management, and measurement of a client knowledge base and/or training curriculum and continuous education

• Develop and implement strategies to enhance knowledge management, ensuring content is updated, structured, and aligned with operational goals

• Create engaging e-learning, instructor-led, and blended training programs using modern instructional design methods and adult learning theories

• Conduct focus groups, Subject Matter Expert (SME) interviews, usability sessions, and assessments to identify key insights and continuously improve learning experiences

• Track performance metrics, generate reports, and apply insights to enhance training effectiveness and learner outcomes

• Oversee content quality control, governance, and continuous improvement within the knowledge base and LMS

• Work closely with SMEs, project managers, training teams, and instructional designers to develop high-impact learning solutions

• Apply human-centered design and agile methodologies to ensure training programs are engaging, relevant, and effective

🎯 Requirements

• At least 3 years of experience in designing and developing e-learning

• Strong technical writing skills to develop clear, concise, and effective learning materials

• Skilled in Microsoft Office (advanced PowerPoint, basic Excel), Learning Management Systems (LMS/LXP), and learning technology apps for rapid design

• Strong organizational skills, ability to manage priorities in a fast-paced, time-critical environment, and familiarity with task management tools

• Experience in learning data analysis to assess behavioral and business impact of training programs

• Excellent English written and verbal communication skills, technical writing, and presentation/facilitation abilities

• Proven ability to work in diverse teams, foster a teamwork-driven environment, and maintain a high customer service orientation

• Strong eye for detail, adherence to processes, and a passion for refining instructional content to enhance learning experiences

• Availability to work during US time zones

🏖️ Benefits

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• Ask us about our paid time off (PTO) and wellness and healthcare benefits

• A great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)