User Experience Product Designer

📋 Description

• ABOUT VEG

• In 2014, VEG was born with a mission to help people and their pets when they need it most by challenging norms and fixing the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7/365, and created an ER experience that focuses on what our pets and pet parents really need. We’ve done the same for our people (VEGgies), finding a way to say YES so they can feel empowered to achieve great things, grow in unexpected ways, and find a place where they truly belong.

• We’re rethinking emergency care from every angle—from how we run our hospitals to how we support the people working inside them. That’s where our headquarters team comes in. Whether building technology to make our hospitals more efficient, recruiting and growing incredible VEGgies, or bringing our brand to life through marketing, our VQ (VEG Headquarters) team makes it all possible—ensuring our hospitals and people have everything they need to help pets and their families.

• VEG is a 2025 certified Great Place to Work®.

• THE JOB

• We’re looking for a self-motivated User Experience / User Interface Product Designer who’s ready to say YES to creating thoughtful, user-friendly solutions. At VEG, we find a way to say YES—so we can turn big ideas into real impact for the people who rely on us.

• In this role, you’ll bring ideas to life by working closely with engineers, end users, and stakeholders to design and improve our in-house applications. You’ll lead user research, build mockups and prototypes, and help ensure we deliver the best possible experience.

• If you’re excited to collaborate, solve problems, and make a real difference through design, we want you on our team.

• WHAT YOU’LL DO

• User Research

• Lead user research including interviews and focus groups for our in house application

• Observe users in their space to gain insight on how they interact with the software application and where there is opportunity for improvement

• Mockups and Prototyping

• Create low to high fidelity mockups

• Create prototypes for proposed solutions.

• Coordinate and lead user testing sessions with hospital employees to prove out proposed solutions

• Define Solution and Implementation

• Lead Implementation kick off meetings to ensure stakeholders, developers, and testers understand, implement, and verify intended user experience

• Provide written guidance for software engineers describing the expected behavior and UI design

• In App Guidance

• Identify opportunities in the application that benefits from an in app guide

• Create guide flow and content

• DEI

• At VEG, diversity is a strength that fuels innovation and compassion. Our mission is “Helping people and their pets when they need it most”—and we do that best when VEGgies feel valued, respected, and empowered to bring their authentic selves to work. We’re committed to building a culture that reflects the communities we serve, where different perspectives are celebrated, voices are heard, and everyone has equitable opportunities to grow. Saying yes to VEG means helping us become the world’s veterinary emergency company, together.

🎯 Requirements

• 3-5 years of experience in UX/UI product design related to browser-based applications

• Creative and detail-oriented

• Strong communication skills and experience in presenting research findings

• Value efficiency with the use of design systems aligned with frontend framework

• Proficiency with Figma, Adobe Creative Suite, GitHub, Vimeo, Pendo, and Productboard

🏖️ Benefits

• Competitive Compensation Including $100,000 - $140,000 base salary + bonus + benefits.

• Comprehensive health and wellness benefits, and access to free therapy or counseling

• Paid parental leave, up to 10 weeks at 100% of regular salary, and offering inclusive fertility and family-building care for all types of families

• Unlimited PTO to use for vacation or sick days - however you need it!

• Generous referral rewards, so our awesome people can bring in more awesome people.

• And the little (big) things, like casual office attire, ability to bring your fur baby to work, cool VEG swag, food in the fridge for when you’re hungry and free lunches twice a week!!

• Company laptop and a monthly cell phone reimbursement