Vice President - Product Design

📋 Description

• Lead and expand design horizons at Zendesk

• Shape customer interactions with AI-first customer service experiences

• Oversee a diverse team of 100+ people

• Define and implement a comprehensive design strategy

• Collaborate with Product, Engineering, and Marketing teams

• Stay updated with design trends and integrate solutions into practices

• Manage resources, budget, and personnel effectively

• Present design visions to internal teams and stakeholders

• Champion a customer-centric design culture

🎯 Requirements

• Bachelor’s or Master’s degree in Design, HCI, Industrial Design, Computer Science, or related field

• Background in Customer Experience (CX), Employee Experience (EX), UX Design

• At least 15 years of professional design experience, with significant leadership experience in a tech-focused environment

• Strong portfolio demonstrating a track record of leading design teams and delivering innovative design solutions, preferably in software or tech industry

• Excellent leadership and communication skills, with ability to inspire and drive a team towards excellence

• Deep understanding of user-centered design principles and passion for creating intuitive and engaging user experiences

• Demonstrated ability leveraging research insights to inform design solutions and product strategy

• Experience with design software and tools (e.g. Figma, Adobe Creative Suite)

• Ability to work collaboratively across different teams and adapt to a fast-paced, evolving environment

🏖️ Benefits

• Bonus

• Benefits

• Related incentives