Senior UX Designer

📋 Description

• The Senior UX Designer will lead and support user experience design efforts across complex health policy and service delivery programs under the Medicaid and CHIP Enterprise Services (MAC-ES) contract.

• This role blends strategic leadership with hands-on execution, requiring a versatile practitioner skilled in human-centered design (HCD), visual design, user research, and service design.

• This position plays a key role in increasing design maturity across the organization while collaborating closely with cross-functional teams to improve how services are designed and delivered for government stakeholders, state partners, and the public.

🎯 Requirements

• A minimum of 8 years of professional experience in UX design, service design, and/or user research.

• Demonstrated experience with CSS.

• Ability to create visual assets.

• Demonstrated experience designing logos, style guides, and branding materials.

• Experience building and facilitating presentations and templates for stakeholders, preferably using PowerPoint.

• Experience with Jira, Confluence (maintaining and updating pages), and Microsoft Office.

• Demonstrated experience conducting and synthesizing user interviews and research using Dovetail.

• Demonstrated expertise in managing stakeholder relationships and expectations.

• Experience coaching, mentoring, or supervising other designers.

• Demonstrated experience with graphic design.

• Experience with Section 508, WCAG compliance, and accessibility testing tools

• Demonstrated expertise in the sustainability and consequences of design decisions.

• Demonstrated ability to make decisions characterized by managed levels of risk and complexity.

• Demonstrated experience editing and aligning content across multiple sources.

• Experience understanding, writing, and formatting government budget narratives.

• Available to work between the hours of 9 am and 5 pm EST.

• Ability to acquire a Public Trust Clearance.

• Portfolio required for consideration.

• Experience with Figma.

• Experience with Notion.

• Demonstrated expertise in using strong influencing and communication skills to identify solutions that meet user and business needs.

• Industry expertise in recruiting public and Government-targeted end-users for specific research.

• Demonstrated expertise in implementing a wide variety of research and synthesis methods applied across complex products and services.

• Demonstrated expertise in understanding behavioral analysis and statistical concept studies.

• Demonstrated mastery of practice in communicating and creating presentations of visually and verbally engaging content.

• Knowledge of the social and technological context for Government services.

• Excellent attention to detail and strong organizational and time management abilities.

• Advanced knowledge of technologies used to build and operate Government services.

• Experience with DesignOps and ResearchOps, operationalizing processes such as participant recruitment and screening, transcription, and knowledge management.

• Ability to operate and manage work, strategically reason, build relationships, and influence others.

🏖️ Benefits

• Full-time team members are eligible for benefits upon beginning employment at Fearless

• Part-time team members are only eligible for 8.75 days of safe & sick leave

• Interns and 1099 team members are not eligible for Fearless benefits

• Life-friendly schedules

• Family-friendly workplace

• We cover 100% of your premium for our medical HSA plan + the deductible portion of HSA contributions, 80% of your premium for our HMO or PPO plans, and offer competitive dependent coverage. We cover 100% of dental and vision premiums for you and your dependents and offer medical and dependent care FSA options. We also offer life insurance, short- and long-term disability coverage, and legal planning and support insurance.

• Tech, education / training, and wellness allowances

• Safe Harbor 401(k) plan with employer contributions (current match = 4%) and immediate vesting

• Referral bonus: Bring your friends! If someone you refer is hired, you’ll get a bonus of $6–12k!

• Total Pet Plan

• Employee Assistance Program

• Up 12 weeks of FMLA paid at 100%

• PTO is provided to team members as a lump sum allowance, not an accrual. PTO is prorated based on your start date on a quarterly basis (with tenure-based increases), 8.75 days of sick leave, 11 federal holidays, their birthday (8 hours), up to 15 days for jury duty, and up to 3 days (24 hours) of bereavement leave per eligible instance.