UX/UI Research Manager

📋 Description

• The UX/UI Research Manager is an individual contributor that will leverage their qualitative and quantitative UX/UI research experience to provide answers to challenging and often unexplored questions about a product’s design.

• This is done by conducting several types of research, partnering with cross-functional teams, and assisting the entire user experience (UX) team in ensuring that the consumer has an experience with a product that is fun, intuitive, accessible, and joyful.

• Work closely with cross-functional teams to identify and evaluate research topics to better understand a product’s design effectiveness.

• Plan and implement user research strategies and methodologies.

• Advocate research findings to diverse audiences through written and oral presentations.

• Perform usability studies with consumers applying techniques like Card sorting, Usability testing, User interviews, Diary studies, First click testing, etc.

• Participate in cross-functional user experience meetings to gather context, share perspective and recommendations based on research findings.

• Ask questions, gather data, and analyze data to improve the current design and/or test design prototypes.

• Use a diverse set of UX research tools based on research need and business context.

🎯 Requirements

• Four or more years of solid UX research experience with 6-8 years of overall experience in research or UX

• Experience in conducting user testing research as part of UX/UI evolution and design and working with a platform/specialist to establish the use of UX testing in the company

• Proven expertise in working closely with UX/UI design teams on digital experience roadmaps

• Very good understanding of MR project lifecycle starting from problem definition to sampling, questionnaire design, data preparation and transformation, analyses and presentation writing and delivery

• Exposure to advanced Excel, online survey management tools, data visualization

• Graduate degree in Business Management / Statistics / Economics / Marketing / Design / Psychology

• Financial industry experience is a plus- especially in wealth management space

• Strong communication skills, empathy, design thinking, problem solving, curiosity, collaboration

• Effective presentation and story boarding skills with exposure to executive level presentations

• Excellent team player

🏖️ Benefits

• Medical, dental, vision and life insurance

• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup

• Tuition reimbursement up to $5,250/year

• Business-casual environment that includes the option to wear jeans

• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year

• Paid volunteer time — 16 hours per calendar year

• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)

• Business Resource Groups (BRGs) - internal networks that rally around common interest, experiences and identities such as race, ethnicity, gender, ability, military status and sexual orientation. BRGs play a vital role in educating and engaging our people and advancing our business priorities.