Senior User Experience Analyst

📋 Description

• This role can be performed remotely anywhere within the United States with required travel up to 25% of the time.

• As a Senior Customer Insights Analyst on our Professional Services team, you will lead customer-facing engagements, focusing on technical and analytical projects for some of our most strategic accounts.

• The ideal candidate for this role will be insatiably curious, intrinsically entrepreneurial, and passionate about doing what’s best for our customers.

• Deliver scoped enablement engagements to new FullStory users from our most strategic customers via virtual and/or on-site delivery.

• Advise customers on best practices to enhance data maturity, designing and delivering project plans that align with their technical skills, timelines, and business goals.

• Present clear recommendations geared toward driving action and increasing digital maturity at all levels of our customers’ organizations.

🎯 Requirements

• Communication Skills: Strong ability to communicate and present effectively, influencing change at all organizational levels.

• Consulting Experience: Experience overseeing customer project responsibilities and relationships in a consulting role. Confident bringing a proactive point of view, advising clients on industry best practices.

• Industry Knowledge: Excellent competencies in Marketing, SaaS, and eCommerce.

• Innovative Solutions: Experience in building integrations, innovative solutions, and open-source projects.

🏖️ Benefits

• Autonomy and flexibility.

• Benefits.

• Learning opportunities.

• Productivity support.

• Team events.

• Paid parental leave.

• Grow your family.

• Bereavement leave.

• Miscarriage/Pregnancy loss leave.