Product Designer - CX

📋 Description

• Who we are:

• We’re a pan-European digital wealth manager with 130,000 active investors (growing fast!) and over €5 billion invested on our platform.

• With 220+ people across 4 offices in Italy and the UK, we’re supported and funded by Poste Italiane, Cabot Square Capital, United Ventures and Allianz.

• We started in 2011 in Milan with a simple vision - to help more people improve their financial well-being by making personal investing straightforward and accessible through technology.

• Fast forward a few years, and we’re known as one of the most innovative fintechs headquartered in the heart of London.

• Mission: To provide investment solutions and advice to protect and grow client wealth through time.

• Our Core Values:

• Relationships are our first asset: We’re one team, built on trust, honesty and transparency.

• Trust drives success: We empower our employees to succeed, so they can make a real impact.

• Our customers dream big, just like us: We’re always focused on the best outcomes for our clients and for each other.

• We are seeking a talented and experienced Product Designer to join our team and take ownership of the design and user experience of our customer experience.

• As a Product Designer at Moneyfarm, you will work closely with the Customer Experience team and play a crucial role in shaping the digital presence of our brand and enhancing the overall user journey for our clients.

• Responsibilities:

• User-Centric Design: Develop a deep understanding of our users' needs, behaviours, and pain points to inform design decisions and measure the impact of design changes.

• Web/Mobile App Design: Lead the design process for our applications, including wireframing, prototyping, visual design, and interaction design.

• UX/UI Optimisation: Continuously optimize the user experience and interface of our apps to ensure usability, accessibility, and engagement.

• Collaboration: Champion design thinking within the organization, aligning design goals with business objectives.

• Design System: Lead the development and maintenance of our design systems.

• Prototyping and Testing: Create interactive prototypes and conduct usability testing to gather feedback and validate design solutions.

• Stakeholder Management: Present design concepts and progress updates to stakeholders at various levels.

• Stay Updated: Keep abreast of industry trends and emerging technologies in web design and UX/UI.

🎯 Requirements

• Proven experience (5+ years) working as a Product Designer or similar role, preferably in a fintech or digital product environment.

• Strong portfolio showcasing a range of projects with a focus on user-centred design principles, best practices, and responsive design solutions both on web and mobile.

• Demonstrated experience building, implementing, and evolving design systems to ensure consistency and efficiency across digital products.

• Proficiency in creating high-fidelity prototypes using tools such as Sketch, Adobe Creative Suite, Figma, or similar.

• Proficiency in creating micro animations/interactions using tools such as Rive o Lottie

• Solid understanding of front-end development technologies and iOS/Android HIGs to effectively collaborate with developers.

• Excellent communication skills with the ability to articulate design decisions and rationale to both technical and non-technical stakeholders.

• Knowledge of accessibility standards (WCAG) and best practices.

• Familiarity with agile methodologies and design sprints.

• Deep understanding of the fintech industry and competitive landscape.

• Experience with responsive and mobile-first design principles.

• Bachelor's degree in Design, Human-Computer Interaction, or a related field.

• Experience conducting user research, usability testing, and A/B testing.