Learning Experience Designer

📋 Description

• Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.

• Understanding the internal and external customer needs and then interpreting and transforming them into training and resources.

• Design, development, delivery, management, and measurement of a client knowledge base and/or training curriculum and continuous education.

• Develop and implement strategies to enhance knowledge management, ensuring content is updated, structured, and aligned with operational goals.

• Create e-learning, instructor-led, and blended training programs using modern instructional design methods and adult learning theories.

• Conduct focus groups, Subject Matter Expert (SME) interviews, usability sessions, and assessments to identify key insights.

• Track performance metrics, generate reports, and apply insights to enhance training effectiveness.

• Oversee content quality control, governance, and continuous improvement.

• Work closely with SMEs, project managers, training teams, and instructional designers.

🎯 Requirements

• Instructional Design & Knowledge Management Expertise – At least 3 years of experience in designing and developing e-learning, leveraging Articulate Storyline or similar tools, applying Adult Learning Theory, and implementing knowledge management strategies to ensure accessible and well-structured content.

• Strong technical writing skills to develop clear, concise, and effective learning materials.

• Strong organizational skills, ability to manage priorities in a fast-paced, time-critical environment, and familiarity with task management tools.

• Experience in learning data analysis to assess behavioral and business impact of training programs.

• Excellent English written and verbal communication skills, technical writing, and presentation/facilitation abilities.

• Proven ability to work in diverse teams, foster a teamwork-driven environment, and maintain a high customer service orientation.

• Strong eye for detail, adherence to processes, and a passion for refining instructional content to enhance learning experiences.

• Availability to work during US time zones

🏖️ Benefits

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• Paid time off (PTO) and wellness and healthcare benefits

• Great compensation package and performance bonus opportunities

• Benefits that include tuition reimbursement