Group Design Manager - Medicaid

📋 Description

• As the Group Design Manager for this project, you will play a critical leadership role in modernizing Medicaid AND CHIP digital services at the Centers for Medicare & Medicaid Services (CMS).

• You will lead and manage a team of 4-6 UX researchers, service designers, and content strategists, embedding best practices in human-centered design across a complex ecosystem of systems and services.

• Collaboration will be key—you will work closely with CMS and vendor-partner product teams, engineering leads, and the For People Policy Lead to ensure that research and design insights drive both technical and policy decisions.

• This position is expected to start in the summer of 2025 and is contingent upon a Federal contract being awarded to For People.

🎯 Requirements

• 8+ years of experience in a Human-Centered Design (HCD) discipline, with at least 3 years leading teams.

• Experience leading HCD initiatives within large government programs, healthcare, or Medicaid/Medicare.

• Expertise in operations for user research, service design, content strategy, and accessibility.

• Strong cross-functional collaboration skills, especially with policy, engineering, and product teams.

• Knowledge of federal accessibility standards (Section 508, WCAG 2.1) and how they apply to digital services.

• Experience using Agile methodologies and human-centered design processes.

• Ability to translate research insights into actionable design and policy recommendations.

• Excellent communication skills, with experience presenting to senior government partners.

🏖️ Benefits

• For People pays 100% of Gold-tier employee health insurance premiums

• Annual company profit sharing